We are sorry to hear your item arrived damage. Please help us with a little information so we can proceed.
How did your package arrive?
Normally arrives as a single/multi box order and is delivered to your doorstep (without notice)
Freight orders arrive on a larger truck and should be on a pallet and band-strapped. The delivery was likely scheduled(if residence)
and you unloaded on the back of the truck.
Your ORDER ID was on the email receipt you received after placing your order. This is a 5-digit number!
Fedex Freight
1. Did your shipment arrive on a pallet?YesNo
2. Was the shipment shrink-wrapped and band-strapped?YesNo
3. Is there evidence the item was stacked & crushed by another heavy pallet?YesNo
4. Did you note any damage or remarks on the Bill Of Lading? (this was the piece of paper you signed from the truck driver)YesNoPlease tell us why you didn't sign the Bill of Lading with any notes about the damage? A "free-and-clear" signed BOL without notes or comments are difficult to get resolved.
5. Please detail the damage and provide a few simple photographs of the item(s) and the box:
Damaged Photos: