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Shipping & Returns

Question about Shipping & Returns
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What is the return policy?

How is this for simple.....if you don't like your item, it won't work for you, or you just have a change of heart - simple return it for a full refund (excluding shipping costs). You'll be out some shipping costs, but we'll be glad to refund the purchase price.

Please contact us within 14 days of your items delivery for a RA number.

Refunds will be given within 5 days of the item(s) return.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Why don't you ship outside the USA?

We keep it simple here.....sales are limited to the USA only. If you want a container of teak, it is possible to ship direct from the warehouse in Indonesia. You must check the available stock in Indonesia.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.


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