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Really necessary |
May 24, 2021 |
Reviewer:
Ronald Davis from Broadview Heights , OH United States
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The extra $69 charge for the liftgate on the Fedex Freight seemed a bit much, since all Fedex short haul Freight trucks have a lift gate. But I'm sure this was Fedex not Teak Closeouts.
TEAK CLOSEOUTS RESPONSE
Just because they have the liftgate on the truck does not mean they will do it for free. We subsidize this fee by $20 and let the customer pay $69 and we pay the bill of $89. If you ask them to perform liftgate onsite, without adding it to the delivery first, they charge $100-150. You are right that this is a FEDEX fee and not ours. And all Fedex trucks do not have liftgate or if they arrive with a liftgate, they won't perform the service without the fee. Just because they have the liftgate on the truck does not mean they will do it for free. They add the liftgate so they can sell their liftgate fee. Freight is still 70% no liftgate and 30% liftgate. In your case, it was a large table.....and either two people unloaded it or one person and they buy the liftgate service from Fedex. This is the reality of the world now.....fees, fees, and more fees. Go ship a Fedex ground box and look at the various fees....there will be shipping fee and then 3-5 more surcharge fees. We are a teak company and not your delivery company!
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