Return to Help IndexPricing and Billing |
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| Do I have to pay sales tax? | |
| We only collect sales tax if located within Kentucky. If your state requires the collection or payment of taxes on internet (and out of state sales), you are required to remit payment to your local agencies - as required by law. | |
| I have a question on my charges. | |
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact the store directly at 1-800-270-4031 or email  with the heading BILLING QUESTION. |
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| I need a copy of my receipt/invoice. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. | |
| When will my credit appear on my account? | |
| Credits usually take 7-10 business days from the time we receive your item(s). | |
| When will my credit card be charged? | |
| Since all our items are in-stock and ready to go, we authorize at the order creation and capture when tagged for shipping. As soon as we receive the order, we immediately prepare your order for shipping. Sometimes, your order will not be picked up from the warehouse until 24-48 hours after tagging due to the weekend or call schedule. If in the case of an incorrectly inventoried item and its unavailability, we will contact you immediately for an alternative solution or refund. |
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