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First bench came perfect..Second was defective |
August 31, 2013 |
Reviewer:
ellen laurie from FL United States
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I was so pleased with the first bench that I ordered another. The second was defective and could not be put together properly. ..Something about the wrong pin hole? Anyway to their credit they replaced it, but it was a pain since we had to assemble, disassemble and spent quite a bit of time on the problem.
TEAK CLOSEOUTS RESPONSE We fully assemble all benches before boxing and all screw holes align during assembly - or it simply won't assemble. When a customer complains about assembly trouble, we try and assist. When the issue can't be resolved, we replace the item. We wish 100% of our products were delivered damage and problem-free, but that's not a reality in any business. It is disappointing to get a 1-star rating, but each customer has their "pain level". Luckily, most customers have a threshold a little higher than being angry we had to replace the item.
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