Return to 190cm/76" Lutyen's Teak Bench
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  0 of 0 people found the following review helpful:
 
5 of 5 Lutyen’s bench, shipped and unpacked - great! March 3, 2019

Reviewer: Brian Quintenz from Washington, DC United States

 
Very sturdy and beautiful bench, excellent packaging, and timely delivery. All for a fantastic price. Wonderful experience.

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5 of 5 Love it! April 21, 2018

Reviewer: JEANNE ILLENYE from GRAND RAPIDS, MI United States

 
I paid the extra shipping for delivery right into our garage and they were nice enough to help me unwrap it so I could inspect prior to signing receipt. The bench is more fabulous than I'd expected.  It's large, feels so smooth, is comfortable and I can't wait to put it out by the pool and watch it age to a lovely silvery patina. Thank you!

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5 of 5 Beautiful! September 12, 2016

Reviewer: Donna Crowe from Sylvester, GA United States

 
I received my order this past week.   The 72" Lutyen's bench far exceeded my expectations.   If you decide to order this bench, you will not be disappointed.

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5 of 5 Great bench, exceptional packaging August 17, 2015

Reviewer: John

 
The bench quality exceeded our expectations, but we were amazed at how nicely packaged it was.   Every surface of wood was covered with cardboard wrap, it was then poly wrapped, and then strapped to the pallet.  Almost zero chance of damage potential.   You have to like it when a company goes to this level of detail to protect their products.   Will definitely buy from them again!

TEAK CLOSEOUTS
I wish that really meant zero chance of damage - yet the reality is all customers must check for damage on arrival.  Anything can happen along the way.....and although we ship a great deal of these benches yearly, we do get damage.  The customer must always review freight shipments for forklift damage, crushed boxes, or anything that raises their suspicion.  We do take pride in our products and we try and learn from our mistakes.

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  0 of 0 people found the following review helpful:
 
4 of 5 Lutyen's Bench June 10, 2014

Reviewer: Anonymous Person from elmhurst, IL United States

 
Bench is a great value, very solid product.  All of the shipping disclaimers (customer inspection responsibilities, unloading responsibilities, damage notification, pallet disposal) and wide delivery window given AFTER purchasing the item was disappointing.  In the end, the item did arrive slightly damaged, and I was able to fix it, but the amount of disclaimers AFTER completing the purchase wasn't too customer friendly.

TEAK CLOSEOUTS RESPONSE
You are in IL and we are in KY.  It is a 1-day delivery to your location.  Sometimes we hit the ship completed button which issues the tracking number the next day and sometimes we hit it before it ships.  When we issue shipped notification prior to shipping, customers call asking why the tracking is invalid.  When we issue the ship notification the next day, it normally works best.  Being so close, your product arrived within 24 hours of shipping.  The "extra" notification we send about freight orders is an "extra" reminder.  It states, "because we realize you likely didn't read much on the site about a freight order, here it is again".  The freight information is available in the shipping section and is there for everyone to read, evaluate, and understand what they can can expect in delivery BEFORE they place their order.  It is often "fedex" laughing or scolding at us when they say, "didn't the customer know what they were buying beforehand" - in response to something extremely large "surprising" the customer.  We realize that many of you don't receive FREIGHT shipments very often.  This is we try and send that extra freight notification to provide all the information again.  We are sorry that Fedex was faster than Jimmy Johns in this case.

Ultimately, we are glad you are happy with your bench purchase and whatever scrap or bump occurred during transit was easily fixed.

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5 of 5 Excellent Service! December 6, 2013

Reviewer: Anonymous Person from Hot Springs, AR United States

 
There were many options to choose from.  We are very pleased with the bench.  Very easy with great shipping standards!

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5 of 5 perfection! April 6, 2012

Reviewer: linda johns from lake forest, IL United States

 
do not heistate to buy!  what a value for such an exquisite product!

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5 of 5 Bench June 10, 2010

Reviewer: A. Smith, Esq from White Plains, NY

 
I received the bench yesterday and am very very happy with the delivery and more important the bench. It's a professional high quality product at a reasonable price. Would definitely buy from your website again. Txs

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