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Customer Service


General Return
Damage Form

We are sorry to hear your item arrived damage. Please help us with a little information so we can proceed. How did your package arrive?
Normally arrives as a single/multi box order and is delivered to your doorstep (without notice)

Freight orders arrive on a larger truck and should be on a pallet and band-strapped. The delivery was likely scheduled(if residence) and you unloaded on the back of the truck.

order id :
Your ORDER ID was on the email receipt you received after placing your order. This is a 5-digit number!
We will schedule Fedex to pickup your package and issue a full refund 3-5 days after the item(s) return.

1. Date Package will be ready for pickup:

Please allow 2 days to schedule Fedex (weekdays only)

2. Any special instructions?

3. Item(s) to be returned

Qty Item

   



order id :
Your ORDER ID was on the email receipt you received after placing your order. This is a 5-digit number!

Fedex Freight

1. Did your shipment arrive on a pallet? Yes No
2. Was the shipment shrink-wrapped and band-strapped? Yes No
3. Is there evidence the item was stacked & crushed by another heavy pallet? Yes No
4. Did you note any damage or remarks on the Bill Of Lading?
(this was the piece of paper you signed from the truck driver) Yes No Please tell us why you didn't sign the Bill of Lading with any notes about the damage?
A "free-and-clear" signed BOL without notes or comments are difficult to get resolved.
5. Please detail the damage and provide a few simple photographs of the item(s) and the box:
 Damaged Photos:

Files must be less than 2 MB. Allowed file types: jpg, jpeg, gif, bmp, png.
6. Do you have any additional comments or notes about the delivery?



order id :
Your ORDER ID was on the email receipt you received after placing your order. This is a 5-digit number!

Fedex Ground

1. Please detail the damage and provide a few simple photographs of the item(s) and the box:





2. Any Special Instructions?



3. We need the photos to file the claim. Without the photos we cannot proceed.


Files must be less than 2 MB. Allowed file types: jpg, jpeg, gif, bmp, png.