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FIXED SHIPPING


Here is the simple table for understanding FIXED SHIPPING

Teak Item
Fixed Shipping Cost
Side Tables
$19
Coffee Tables
$29
Folding Chair (2)
$39 1
Arm Chair
$39
48" Bench
$49
Steamer
$59
60" Bench
$79 3
Loungers
$79 2
Dining Table
$139

For the few of you that want the long story or full explanation, read below.

There are some items that 'must' ship freight due to their size, but we do have a lot of items that will fit within the girth guidelines for GROUND.

Tables, fully assembled pieces, and larger items over 165" in girth must still ship via freight. This is standard with any shipping company. Freight rates vary according to the item and are not easily calculated in the table above.

JULY 2016 UPDATE
Although we will attempt to stay with the chart above, shipping prices are based on BOX SIZE. Fedex and UPS changed their shipping policy in 2015 and most items ship based on the box size. It is called Dimensional Weight. You can read below about this or google it. We will modify this page in the upcoming months to reflect the realities of the oligopoly forced upon the consumer by Fedex and UPS.


Easy Fixed Shipping
If you are one of the 95% that want to order a simple
  • bench
  • few chairs or a few benches
  • bench and a side table
  • or any mix of 1-5 items
then the fixed shipping method is for you. It's easy, economical, and not hard to calculate.

DIMENSIONAL WEIGHT (very important concept in shipping)
When calculating GROUND shipping, most items ship at their DIMENSIONAL WEIGHT. For the few of you that don't know about this concept, it is a shipping term for weight based on the size of the package. Shipping companies use whatever figure is higher - actual weight or dimensional weight.

Most of the teak items when boxed are actually 60-90% of the dimensional weight. This means the actual weight is only 60-90% of the dimensional weight. Consequently, UPS/FEDEX want the higher of the two....actual or dimensional (box size) weight. So, although an arm chair might weigh 45lbs, it will ship at the higher 65lb dimensional weight. This is one of the disadvantages of GROUND shipping.
In 2011, UPS/Fedex quietly hid an increase in dimensional weight by decreasing the calculation from 194 to 166. This has had a huge impact on our ground shipping rates. By decreasing this number, Fedex/UPS effectively moved more of their shipping packages from actual weight to dimensional weight. This trick was an egregious attempt at raising revenue without much press. In our effort to always provide value to our customers, we have not raised shipping rates for 2011 - and have absorbed this cost increase into profits.

This is not an issue with freight shipping.

We have attempted to provide fixed shipping costs based on the dimensional box weight covering the general population.

Issues with Fixed Shipping - and how to obtain a lower rate with freight
Anyone with a large order may still obtain discounted freight shipping cost versus a basic fixed cost by submiting this form. The cart is going to calculate your order based on the easy fixed shipping rates. If you feel this rate is too high due to a large order, it likely is. You need to let us manually review the rate based on your location. In all fairness, we already review large orders at processing for reasonable freight rates - and do issue refunds if your location/rate is high.

We reserve the right to use whatever method is cheaper - freight or ground....yet, you will only be charged the fixed shipping amount in your cart.

FREIGHT DELIVERIES (large semi trucks)
Large items, fully assembled, or larger orders must ship freight. If you are ordering more than 8+ pieces, then let us provide a freight shipping calculation versus our basic fixed shipping rate.

Currently, items that must ship via freight include:
  • Dining Tables
  • Intan Lounger - it is too long and doesn't meet girth guidelines
  • Anything Fully Assembled
  • Any Set Combos

Freight shipments require the customer to be present at delivery. The delivery company cannot deliver your shipment without an adult present for delivery. You will be required to sign a BILL OF LADING that acknowledges delivery in good and satisfactory condition. You must examine your delivery package(s) at the point of delivery.

Our rates are basic freight delivery - no accessorial charges will be accepted. If you have special delivery requirements or a request, then please contact customer service prior to ordering. Liftgate charges are not included in delivery (and can be requested for an additional $49). Basic delivery is standard CURB DELIVERY. The driver is only required to bring the item to the back of the freight truck. You will be responsible to remove/lift the items, boxes, bench off the back of the truck. Sometimes, drivers may assist above and beyond their job requirements but this should not be expected.



2012 UPDATE - January
NO SHIPPING INCREASE. We haven't raised our shipping rates for nearly 4 years and 2012 will be no exception. In light of continued yearly GROUND/FREIGHT increases of 5-6%, we are holding the line again for 2012. We sincerely doubt this will be the case for 2013, but as the shipping department turns to red we are monitoring the loss closely. The dimensional weight change in 2011 was the biggest "increase" we've faced thus far (read above).

2013 UPDATE - January
NO SHIPPING INCREASE. We haven't raised our shipping rates for nearly 5 years and although faced with a shipping department that is increasingly being attacked with rising rates and packaging increases, we have held the line again for 2013.

2014 UPDATE - January
NO SHIPPING INCREASE. We haven't raised our shipping rates for nearly 6 years and this year will be no different. Our shipping department is losing money, but everyone thinks shipping should be free. Please understand the boxes we send are not books. Luckily damage and returns are minimal and this helps save us money - thus another year of no price increases.

2015 UPDATE - January
NO SHIPPING INCREASE. We haven't raised our shipping rates for nearly 7 years.
This year FEDEX and UPS have gone to DIMENSIONAL WEIGHT on all boxes. It doesn't matter the actual weight, the weight charged in shipping is based on the box size. We know a lot of you won't understand the concept immediately, but unless you are shipping bricks or concrete in the boxes, this is a significant increase on any operation.

2016 UPDATE - January
NO SHIPPING INCREASE.



1 Folding chairs are boxed in PAIRS. If you purchase an odd number of folding chairs, you will still be charged $39 per box (1 or 2 chairs). This is due to the dimensional weight of the box..it will still ship at the higher of the two. And although you have eliminated a chair, the package ships at the dimensional weight. We will adjust shipping after check-out for any odd number order of folding chairs.

2 Excludes the Intan Lounger that must ship freight. Intan lounger shipping is $95

3 The 60"+ benches are considerably higher due to the Oversize surcharge of $55 by Fedex. Some savings can be found by mixing the 60" benches with enough quantity to make a freight order. In all cases, we lose money at the $79 rate due to the OS Girth charge (every bill is over $100 to ship).
The Lutyen benches must ship freight and have a fixed $139 charge each (120-180cm). We have provided a discount of $79 if ordering (2) Lutyen's benches that helps adjust the shipping down to $199 for the pair. If ordering (2) benches, we can nest.


Got a question?
info@teakcloseouts.com



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